Your iPhone will lock you out when you enter the wrong passcode many times. You will get the message “iPhone is disabled. Connect to iTunes.” whenever you turn on your iPhone. To fix this, follow the step closely in this article to learn how to fix a disabled iPhone using a MacBook.
Use iTunes To Fix iPhone is disabled. Connect to iTunes
To get your phone back up and running, you will need either a MacBook or PC. (go to an Apple Retail Store or Mac reseller to use one of their computers)
- A USB‑C Digital AV Multiport Adapter or a Lightning to USB cable
- An iPhone Charging cable that you will use to connect to the adapter.
Follow the steps as described below very carefully to fix “iPhone is disabled. Connect to iTunes.”
You should connect your iPhone to a MacBook using a USB‑C digital AV multiport adapter and your iPhone charging cable to enter recovery mood. The method you’ll use will depend on the model of the iPhone you’re using.
If you’re using iPhone 8 or more recent iPhones
- Press and hold the right-hand side button and one of the volume keys.
- Then wait for the power off slider to show on top of the screen.
- Turn off your iPhone using the slider.
- Hold the side button on your iPhone
- While still pressing the side button, plug your iPhone into the USB‑C digital AV multiport adapter, which connects directly to your Mac.
- Keep pressing the right-hand side button until the recovery screen appears on your computer screen. (Screenshots below)
If you’re using iPhone 7 or iPhone 7 Plus
- Press and button (on the right side of your iPhone) and wait for the power off slider to show up.
- Turn off your iPhone.
- Press the volume down key
- While pressing the volume key, connect your iPhone to the MacBook or PC
- Wait until the recovery mode screen appears on the computer and let it go. (Screenshots below)
If you’re using iPhone 6s or previous versions
- Press and button (on the right side of your iPhone) and wait for the power off slider to show up.
- Turn off your iPhone
- Press the home button of your iPhone
- While pressing the home key button, connect your iPhone to the MacBook or PC
- Wait until you see the recovery-mode screen and let it go. (Screenshots below)
Locate your iPhone on your MacBook/PC
Depending on the software running on your Mac or PC, the next step of the process will be to open the Finder window or iTunes app on your Mac or Pc. In most cases, it will automatically open by itself as soon as you follow the instructions given above. However, depending on the system you’re using, you will either find your iPhone on the finder window or the iTunes app.
You will see 3 different options, to update, restore, or cancel. In this case, you will choose the restore option. Then you will be prompt to restore and update or cancel. Feel free and then go ahead to click on restore and update.
After clicking on restore and update, your MacBook or Pc will download the iPhone’s software and then restore your iPhone when the download is complete.
Sometimes, the download can take a few minutes to complete. However, if it takes too long, disconnect your phone and retry again. It may also stop and show you the “iPhone is disabled. Connect to iTunes”. Don’t worry when you see this. Just follow along with the process above again. It will be restored and power up as a brand new iPhone would.
The final step will be to set up your iPhone as if it’s brand new because everything you have on your iPhone will be erased. If you have a backup somewhere before the problem, you can also try restoring it.
Use iCloud To Fix iPhone is disabled. Connect to iTunes
The other way to restore your iPhone is to use iCloud. Should in case the other method outlined above does not open your iPhone. But you can only use this method if you have “Find My iPhone” enabled and if your iPhone has an internet connection. Then you’re good to go.
To use iCloud to Fix ‘iPhone is disabled. Connect to iTunes’., on your system browser, go to iCloud.com/find, and Sign in to iCloud with your Apple ID and password. Then select your iPhone device from the list of all devices. Finally, click erase the device. That’s it. See the screenshots below.
Select your iPhone device from the list of all devices from the top of the screen
Click on “Erase,” on the far right corner of the screen. (Screenshots below)
Next will be to enter your Apple ID password to authenticate your device has been erased. It will be restored and power up as a brand new iPhone. That’s it.
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